The Online Source for Genuine HVAC Replacement Parts



Mailing Address
Technical Hot and Cold
38568 Webb Dr.
Westland, Michigan 48185

Office Hours
Monday through Friday
8:00 A.M. to 5:00 P.M.

24 Hour Phone Number
  • (734) 326-3900
  • (888) 828-8317


  • Fax Number
  • (734)641-1079


  • President
    Tracy Freeman
    tfreeman@technicalhotandcold.com



    Vice President
    Cameron Freeman
    camfreeman@technicalhotandcold.com



    Parts Department Manager
    Justin Harding




    parts@technicalhotandcold.com

    Terms

    We can only ship parts charged to a current credit card or PayPal account. We do not ship COD. We charge your card when the item has shipped. You can purchase with a check or money order from a U.S. bank or financial institution. For more information about how to purchase by check or money order, please see our FAQ section.

    Local, state and national laws

    We will not knowingly sell parts to consumers that will in anyway be in violation of local, state or national laws.

    Special knowledge and tools

    We reserve the right to not sell parts that require special knowledge or tools in order to be properly installed or applied or that can present a danger to life or property when not properly installed. In these instances, we would refer you to your local dealer.

    Shipping Policy

    We ship from our own warehouse and, in some cases, we ship from our vendor warehouses. Please note all orders placed after 1:00pm eastern standard time will be processed the following morning. If parts are needed prior to this time please feel free to contact our parts specialist at 1-734-326-3900 to inquire about availability.

    Returns

    These are parts that were not installed.

    1. Before returning any item purchased through Technical Hot and Cold you must call in for a return authorization (734) 326-3900.
    2. Packaging the item: Must include a copy of the invoice and full model and serial number and/or commission number of the unit.

    The item will need to be shipped to:
    Technical Hot and Cold
    Parts Department
    38568 Webb Dr.
    Westland, MI 48185

    1. If the return is due to Technical Hot and Cold’s error, we will pay for return shipping. If not, shipping must be paid for by the customer.
    2. Returned items will be inspected to determine whether the part was installed. Items returned with evidence of being bolted down (screw marks), marks on electrical spade terminals, or set-screw marks on motor shafts will not be refunded. Items returned that are missing components will not be refunded. Items determined to be installed will be returned to customer.
    3. Special order items are non-returnable/non-refundable.

    Warranties

    These are parts that were installed and failed.

    1. Before returning any item purchased through Technical Hot and Cold you must call in for return authorization (734)326-3900.
    2. Packaging the item: must include a copy of the invoice and full model and serial number and/or commission number of the unit. If the model, serial number, and or C/N is incorrect, the item will not be eligible for warranty.

    The item will need to be shipped to:
    Technical Hot and Cold
    Parts Department
    38568 Webb Dr.
    Westland, MI 48185

    1. All new items purchased through Technical Hot and Cold have a one-year factory warranty.
    2. Return shipping costs for the failed part to Technical Hot and Cold and shipping costs of the new good part to the customer will not be reimbursed.
    3. No refund will be issued for items returned for warranty and tested as good. Return shipping costs to Technical Hot and Cold and shipping costs to return these parts to the customer will not be reimbursed.
    4. WARRANTIES CANNOT BE PROCESSED WITHOUT THE MODEL AND SERIAL NUMBER FROM YOUR UNIT THAT THE PART IS BEING INSTALLED ON.

    Errors that are our fault

    If you receive the wrong part, and it is our error, we will allow you to return the part for a full refund and we will pay to ship the replacement part to you. You will receive a credit for your returned part and you will be billed for the correct part after it has been shipped to you. All credits will be applied to the credit card account that it was originally billed to.

    Errors that are your fault

    If you order the wrong part, we will allow you to return parts in their original packaging. Parts that are returned for restocking must be returned with shipping costs prepaid. Parts returned for credit must be in new and sellable condition in their original packaging. Returned parts must include all instructions and packaging material.